SHIPPING & RETURNS/EXCHANGES

Shipping

Kindly allow 3-5 business days for your order to be processed and ready to ship. Once an order is placed, we cannot make any changes or cancellations prior to shipping. Make sure that the information when placing your order are correct and you have selected the right item(s)  

Please note that we cannot change placed order and we are not responsible for wrong address(es) for your delivery.

For international orders, we have no control over any additional cost. Please be aware that customs charges may apply.

 

You may contact us at hello@cswogda.com for any questions or concerns ;)

Return/ Exchange Eligibility

We hope that you will enjoy our product as much as we do! 

C&S Wogda will honor returns and exchanges if contacted within 10 days of receiving your items in their original condition. If a product you receive is defective, please reach out to us at within 48 hours. Defective products include: Broken zippers or holes, large misprints. Minor misprints or smudges are not considered defects due to the handmade nature of the material. 

Notice that, due to the complexity and nature of the materials we do not accept returns on our vintage textiles. 

 

 

Sale items and all international orders are FINAL SALES.

Refunds for items purchased with a discount code will be issued as a shop credit via an electronic gift card.  

Customer is responsible for a $10 restocking fee for returns of more than 2 items. 

Return process

Your right to cancel an Order only applies to goods that are returned in its original condition as received. You should also include all the products documents and wrappings. Goods that are damaged or not in the valid original condition or worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased goods while they are in your possession.

We will initiate refund no later than few days later from the day of reception. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Customer is responsible for return shipping fees unless the product is defective.

Please contact us at hello@cswogda.com to initiate a return process.

PLEASE NOTE: Due to its handmade nature, no two cases are alike. The fabric could have some imperfections. We thrive to select the best intact part of the fabric. The wear and aging of the fabric bring beauty to this vintage textile.

 

Due to many variations in monitor and browsers, actual colors of pillow covers may vary slightly from what appears online.

We reserve the right without notice to modify the conditions of shipping and return.

Feel free to contact us!